The first time I started to use Twitter, it was not clear to me how my life was changing. The real time web paradigm gives us enormous opportunities to interact with people and give them new services.
Actually I'm working a lot on online reputation management. The basic service is easy to understand: monitor how people talk about a brand or a product. But after the first projects we are understanding the real power of those instruments and how many areas are potentially involved: from CRM, to Advertising, to sales automation and forecast.
I'm really excited about how dnsee is moving on these new trends, working on new strategic visions and challenging proposals!
And we are just at the beginning!
I believe that in the next decade the way we live and interact with every service/company will dramatically change.
And will change better!